Non Profit FAQ


Q. If I have questions, who can I contact?

Please contact the GiveGab Customer Success team at or via the blue chat bubble in the bottom right hand corner of the Giving DuPage Day website. They will be able to assist you with almost anything you might need or will connect you to the right person to help you.


Q. What is Giving DuPage Days and what does Giving DuPage do?

Giving DuPage Days event is a 30-day online community fundraiser to support and create awareness for nonprofit organizations serving DuPage County. Donors can give online at from April 14 through May 14, 2020.

Giving DuPage is the organization who is hosting this giving day event. We serve as the DuPage County Volunteer Center, with a mission to promote giving and volunteering countywide. We are a 501(c)3 nonprofit organization and also a public-private partner of DuPage County. 


Q. How is this event different from other fundraisers taking place right now?

Giving DuPage had already planned to host this community fundraiser long before the global pandemic took place. This event was a replacement event to our 5K multi-charity run we held in the past 8 years. This year, we canceled the run portion and decided to keep the fundraiser going, and it turned out to be a lucky decision.

With the global pandemic, we felt it was even more important to host the event and also expand the time of giving to be 30 days. We also removed all ‘in-person’ components of our event to follow safety protocols.

Our intention is the same - hosting a huge, countywide fundraiser for many charities. Now, more than ever before, we want to send a resounding message of hope to our local nonprofit community.


Q. When is the Giving DuPage Days event taking place?

Giving DuPage Days runs from April 14 through May 14, 2020. Donors can give online anytime during that period.


Q. Is my organization eligible to participate?

To participate in Giving DuPage Days, a nonprofit organization must be:

Organizations serving multiple counties are eligible to participate, as long as there are programs/services provided within DuPage County. 

Houses of worship and K-12 schools are not eligible to participate in Giving DuPage Days. However, distinctive, ongoing programs that benefit the community offered by faith groups or schools, that have 501(c)3 status, (e.g., childcare programs, food pantries, scholarship assistance) may be eligible. One-time faith or school projects are not eligible.

Giving DuPage Days is not intended to raise funds for a capital campaign or for a donor to fulfill an existing donation pledge. As the host organization, Giving DuPage is not a regulatory agency and we, or our event partners, do not express or imply endorsement of any nonprofit organization through participation in this giving day event. 

Participating charities in Giving DuPage Days attest they have met the eligibility criteria and agree to the terms & conditions.

If you have questions about whether or not your organization is eligible to participate, please contact 


Q. How much does it cost to participate?

Nonprofit organizations pay a fee to every year. This participation fee is based on whether the organization is based inside or outside DuPage County. 

The participation fee is paid during registration and is $100 for organizations based inside DuPage County and $200 for those based outside the County. 

The last day for nonprofit organizations to register is Friday, April 17. 



Q. What is the benefit to my nonprofit organization to participate in Giving DuPage Days?

    Your organization will receive a lot of resources, training and tips as a part of your participation in Giving DuPage Days. These benefits include:

  1. Training Webinars and Video Library (short videos that includes the slides!)- you will have so much help to ensure success for our first Giving DuPage Days. Training topics include
    • Getting Ready for Giving DuPage Days
    • Final Steps for Success
    • Creating the Perfect Giving Day Profile
    • Telling Your Story
    • Spreading the Word
    • Thanking Your Donors
    • Goal Setting Strategies
    • The Power of Peer-to-Peer Fundraising
    • Social Media Strategies
    • And more!
  2. Find new donors and supporters for your organization - a big part of the Giving DuPage strategy is to engage organizations, businesses, community organizations and faith groups countywide so they get to meet your organization and are happy to support them. We want to fulfill our role as a connector agency and connect generous people with worthy local causes! 
  3. Nonprofit Toolkit - this toolkit contains so many resources for community engagement, building board support, sample emails, social media tips & tricks, communications milestones and graphics to download.
  4. Support & Live Chat Bubble - GiveGab has support ready for you so you can chat with their team to get the help you need along the way.
  5. Increase your reach on social media, promote your organization and create awareness for your cause - success for this day depends on our ability to drive engagement and reach on social networks. On this day, we expect thousands of people to visit and view the charity profiles and we’ll be able to report back on those numbers after everything is over.
  6. Be a part of a countywide fundraiser - we’re talking about the power of generosity and the positive energy is truly palpable. There really isn’t anything better than lifting many charities up all in one awesome event!


Q. How much of the donation will go to our organization?

GiveGab, the donor technology platform, retains a 3% campaign management fee from all donations. Credit card processing fees are an additional 2.2% + $0.30. Donations are tax-deductible as allowed by law. These fees are paid by the donor with each transaction. These fees would not apply to offline donations. 

For this event, 90% of every donation will go to the charity of choice selected by the donor and 10% will be distributed to Giving DuPage, as the host organization. Giving DuPage will use the funds to offset event expenses and to promote volunteerism year-round, as the County’s Volunteer Center.  

100% of every donation will benefit nonprofit organizations serving DuPage County. All donations will be officially receipted for tax purposes by GiveGab.


Q. What forms of donations are accepted?

MasterCard, Visa, Discover and American Express donations received through You can also make a donation directly from your bank account using Plaid with a donation minimum of $100. You can learn more about using your bank account for your donation by viewing this article. 

Q. What is the deadline to ensure my participation in Giving DuPage Days?

Nonprofit registration may still register after the site is open to accept donations on April 14. The deadline to register your nonprofit organization for Giving DuPage Days is April 17, 2020.  


Q. Can more than one person claim admin access on our organization’s page?

Yes, pending approval from existing administrators. All administrators will need to create profiles on GiveGab. Every person who has administrative access will receive emails about updates to their page. Click here to learn how to add an admin and click here to learn how to remove an admin.


Q. Can I preview the donation process that my donors will experience?

You cannot preview the donation process for a donor prior to Giving DuPage Days, but you can watch this video to see how donors can make a gift and the options available to donors in the process.


Q. How does my organization know who has donated and how much? Can I download a donor report?

Giving DuPage Days participating charities will be able to access and download a .CSV file of donations received specifically to their organization via their administrative dashboard on GiveGab. The exception is if the donor chooses to remain anonymous.


Q. When will we receive the donated funds?

Giving DuPage will mail checks by June 11, 2020 to participating organizations for the amount raised, plus plus the ‘Share The Care’ Bonus and any incentive prizes earned.  


Q. Who issues the tax-deductible donation letter to donors?

All donations will be officially receipted with a tax-deductible letter by GiveGab automatically after the donation is processed. Since donations made for this event are hosted by Giving DuPage, any donation made will appear as a donation to ‘Giving DuPage’ on your credit card statement. These funds will then be distributed to the intended charity of choice. Participating organizations will receive a list of all donations/donors (except those who wish to remain anonymous) to send additional ‘thank you’ letters.


Q. How does the Share The Care Bonus Pool work?

The Share The Care Bonus Pool is awarded to all participating nonprofit organizations based on the percentage of the overall total they raise. For example: If a participating charity raises 2% of our Giving Days total, they will receive 2% of the bonus pool; if the organization raises 5% of the grand total, they will receive 5% of the bonus pool.


Q. What is GiveGab?

GiveGab is an online giving platform that helps nonprofit organizations raise money, engage donors, and manage volunteers quickly and efficiently. GiveGab is the platform that will process all online donations during Giving DuPage Days.


Q. What portion of a donation made on GiveGab is tax deductible?

Donors will cover processing fees associated with their gift. After fees, the entire amount is tax-deductible as allowed by law. Donors will see the total amount they give to each organization reflected in their tax-deductible donation letter. The tax-deductible amount in the letter will include any additional amount to cover the fees.


Q. What is state charitable solicitation registration?

Nonprofit organizations are held to a high standard of government regulation and public scrutiny. Eligible 501(c) nonprofits are exempt from federal corporate taxes and have access to public funding. Laws are in place to protect the public and ensure nonprofits do not abuse financial advantages. The IRS and the Illinois Attorney General have requirements for nonprofit organizations.


Q. Why is state charitable solicitation registration compliance important?

While 501(c) nonprofit organizations receive key financial benefits, the penalties for noncompliance can be serious. The IRS can revoke a nonprofit’s tax exemption and impose fines that can accrue daily. The states can administratively dissolve a nonprofit and levy steep financial penalties. Perhaps worst of all, an organization can lose out on a grant or large donation because it has not kept itself in good standing.

If your organization is a participating charity of Giving DuPage Days, please ensure it is compliant per federal and state regulations and confirm your organization is in good standing. 


Q. Why is our organization asked to provide our 990 tax filing with registration?

The IRS provides tax exemptions to eligible nonprofits under IRC 501(c). Public charities and private foundations receive 501(c)(3) tax exemption. The IRS scrutinizes organizations when they apply for 501(c)(3) status and ensure organizations meet ongoing obligations to remain eligible. Nonprofits must file a 990 tax form each year with the IRS to disclose their financial data for the year.

Giving DuPage requests a copy of the 990 form to ensure your organization is in good standing and compliant. This information is not shared with anyone, but for our records only. 


Q. When I check the box to ‘accept’ Terms & Conditions, what is our organization agreeing to??

When you check the box to accept ‘terms & conditions’, you have agreed the information provided is accurate and truthful, as well as agreeing that you have met the outlined eligibility requirements. Most importantly, your agreement confirms your organization is compliant with applicable state fundraising requirements and that your organization may solicit donors using the GiveGab platform.